Return Policy


Returns Policy

  1. Introduction

Welcome to The Green Barn. We value our customers and strive to provide high-quality products. If, for any reason, you are not completely satisfied with your purchase, we are here to help.


  1. Eligibility for Returns

2.1 To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2.2 You must initiate the return process within 14 days of receiving your order.


  1. How to Initiate a Return

3.1 To initiate a return, please contact us with your order number and details about the product you would like to return.

3.2 We will provide you with instructions on how to return the item.


  1. Return Shipping

4.1 Customers are responsible for the cost of return shipping..

4.2 We recommend using a trackable shipping service to ensure that we receive your returned item.


  1. Refund Process

5.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

5.2 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.


  1. Exchanges

6.1 If you need to exchange a product for the same item due to a defect or damage, please contact us. We will provide instructions on how to proceed.


  1. Exceptions

7.1 Certain items are non-returnable, including [Items destroyed, used etc].


  1. Damaged or Defective Items

8.1 If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund.


  1. Contact Information

If you have any questions about our Returns Policy, please contact us at:

The Green Barn

16 Cambridge Rd

CB23 7AR

01223 264839



  1. Changes to Returns Policy

10.1 We reserve the right to update, change, or replace any part of our Returns Policy at any time. It is your responsibility to check our website periodically for changes.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Returns Policy.

The Green Barn

16 Cambridge Rd

CB23 7AR

01223 264839